TERMS & CONDITIONS
OUR GENERAL CONDITIONS
PRESENTATION: The resort has the right to refuse customers whose attire is indecent and neglected, customers with noisy and incorrect behaviour, customers whose behaviour is contrary to public morals.
ARRIVAL: Check-in time is between 2.00 PM and 10:00 PM
DEPARTURE: On the day of departure, rooms must be vacated by
PAYMENT: The housing benefit is payable at the time of check-in or guaranteed by credit card. For long-term rentals, notes must be paid weekly in advance. The room rate applies per room and number of guests as stated on the booking confirmation, per night. We accept cash, Visa and Master Card payments (3.5% surcharge). We will ask anyone staying in our establishment to present us their passport (Cambodian Guests their valid Cambodian ID Card) and a valid visa if required by the Cambodian immigration authority. In case you cannot submit this document, we will be forced to not access your request for room rental. Children under 11 years are allowed only if accompanied by their parents or legal guardian.
- IN CASE YOUR STAY MUST BE INTERRUPTED: There will be no refund. Similarly, in case of an early departure, the stay is due in full according to the conditions of the reservation. Late arrivals or early departures cannot be refunded.
- IN CASE OF CANCELLATION BEFORE ARRIVAL:
– If you cancel or change your
bookingmore than 3 days prior to your arrival date, we do not charge a fee.
– If you cancel or change your booking within 3 days of your arrival date, we will charge a fee equivalent to the price of the first night.
– In case of absence and no-show the day of your reservation, the total amount of your reservation will be charged.
SECURITY: The surveillance of the place is assured for your safety and your comfort, and we use Closed Circuit Television. However, the management cannot be held responsible for any theft or loss of objects within the establishment. Please do not leave valuables in your room. Personal, lockable safety boxes are available for free at the reception.
ANIMALS: Pets are not allowed
RECEPTION is open from
BREAKFAST is served every day from
RESTAURANT: The Lodge‘s restaurant is open every day from 12:00 PM to 2:30 PM and from 6:00 PM to 10:00 PM
NUISANCE: To respect the tranquillity of other guests, be careful not to slam the doors or make too much noise especially between 10:00 PM and 8:00 AM
PARKING: The lodge has some parking spaces. Only the one outside is not monitored. Even if the city of Kampot is rather safe, remember to lock your vehicle and not leave your belongings inside.